Returns & Exchanges
Ordering & Shipping
Order status & tracking
Shopping Tools & Tips
About Your Account
Get order status
Get the status of your order
As soon as you place your order, you can see where it is on its way to your door.
To check your order status
Click "Orders and returns" to track your order. This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.
For each order, you can see:
• Order details, such as your name, total price and the items included
• Shipping summary, including the shipping carrier used and a tracking number for the package
Your order may take the full estimated shipping time to get to you. If your order status shows up as “in-process” that means we are getting your order ready to go! We’ll do everything possible to make sure your order gets to you by the promised date, including adjust the shipping method if we have to. As soon as your order ships, we will send you an email with all your tracking information.
What happens next?
We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn't arrive within that timeframe, contact us.
Occasionally, high demand causes us to run out of certain items. If we don't have an item that you've ordered in stock, we notify you by email immediately.
In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. However, if your order includes other items, taxes and shipping for that part of your order are still charged.